Heritage Linen Terms and Conditions

Conditions of Use

Please read the Terms and Conditions carefully Heritage Linen reserves
the right to change any of these Terms and Conditions without notice. In
using this site you are agreeing to these Terms and Conditions.

Exchange

If you are not happy with your purchase we unfortunately are unable to refund for a change of mind, but are more than happy to exchange your item for another of the same value (which excludes anything purchased on sale as these are none returnable). If you wish to do this we ask that you email us within 7 days of you receiving your order and let us know that this is your request. We will ask for proof of purchase which can be either an invoice or order number, also all goods must be unused, undamaged and have all of its original tags and packaging in proper order. We reserve the right to refuse any exchange if this criteria is not to our satisfaction. The item is then to be returned to us at your expense. For your own protection we suggest that you send it via registered post to ensure its safe return to us, once received we will then send the replacement item that you have chosen.

Return of Faulty Goods

We are very careful to check all of our stock for any faults but if by any chance we miss something and your item is faulty when it arrives we are only to happy to exchange or refund. We ask that you email us within 7 days of your order arriving to let us know that there is a problem with your order. We will ask for proof of purchase which can be either an invoice or
order number, also all goods must be unused and have all of its original tags and packaging in proper order. We reserve the right to refuse any exchange if this criteria is not to our satisfaction. We ask that you return the item via Australia Post, until we receive the item no replacement or refund will be actioned. If it is a refund that you have requested it will be processed the same way as the original payment was made.

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